Problem Exists Between Bottle And Hand

February 4 2009, 6:59am

(I work for a popular coffee chain that sells bottled drinks at the counter. The bottles have a tamper-evident pop-top feature. One day, a customer approached the counter after purchasing one of these drinks.) Customer: “Hey, I just bought one of these things and when I opened it the cap popped up.” Me: “Yes, they do–” Customer: interrupting “It says ‘Do Not Drink If Button Is Up’.” Me: “Yes, it’s a tamper-evident button to–” Customer: speaking very slowly “I want you to understand what I’m saying here! I can’t drink this - it’s been tampered with!” Me: “When you opened the container, the button popped up–” Customer: “I’M NOT SURE YOU UNDERSTAND WHAT’S HAPPENING HERE!” Me: headdesk